Last updated: September 25, 2026
All prices on tpplasticusa.com are in US dollars (USD). This policy explains which payment methods we accept and how payments are processed.
1. Accepted payment methods
- Credit and debit cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB and Maestro.
- Zelle to billing@tpplasticusa.com.
- Bank transfer (ACH or wire): choose “Pay with Zelle” at checkout. Our bank details are shown after you place your order and in your order confirmation email.
2. When you are charged
- Card payments are charged when you place your order.
- For Zelle and bank transfers, add your order number to the payment memo and pay within 24 hours of placing your order. We start processing your order once the payment is received. Unpaid orders may be cancelled.
3. Shipping charges
If you choose “Shipping quoted after order” at checkout, shipping is not included in your order total. We will contact you with the shipping cost and how to pay it before your order ships. See our Shipping Policy for details.
4. Sales tax
Sales tax is calculated at checkout where required by law, based on the delivery or pickup location. If your business is tax-exempt or buying for resale, email your certificate to billing@tpplasticusa.com before you place your order.
5. Refunds
Approved refunds go back to the original payment method. Card refunds usually appear within 5–10 business days, depending on your bank. Zelle and bank-transfer payments are refunded to the account that sent the payment. See our Return Policy to find out which items can be returned.
6. Payment security
Card payments are processed by a PCI-DSS compliant payment provider over an encrypted connection. TP Plastic USA does not store your full card number, and we will never ask you to send card details by email.
7. Billing questions
Email billing@tpplasticusa.com or call +1 (818) 914-0351 or +1 (949) 886-5288, Monday to Friday, 9:00 AM to 5:00 PM Pacific Time.