Last updated: October 6, 2026 This policy explains how returns, replacements and refunds work for orders placed on tpplasticusa.com with TP Plastic USA.

1. Damaged, missing or incorrect items

  • Please inspect your shipment when it arrives and note any visible damage on the carrier’s delivery receipt before you sign.
  • Report damaged, missing or incorrect items within 3 days of delivery. Email info@truongphuocplastic.com with your order number and photos of the items and packaging.
  • Once we confirm the problem, we will send a replacement or issue a refund. If we ask you to send an item back, the return shipping cost is paid by the customer.

2. Quality issues

  • If a product is unusable because of a quality issue, contact us within 15 days of delivery with your order number, photos and a short description of the problem.
  • We will replace the product or refund it. For approved business accounts, the amount can also be deducted from your next payment.

3. Other returns

  • We do not accept returns of products that are not damaged or defective (for example, if you ordered the wrong size or no longer need the items). Please contact us before ordering if you are unsure which product to choose and we will help you pick the right one.
  • Custom-made orders (custom sizes, colors or printing) cannot be returned unless they are defective or do not match the approved specifications.

4. Order cancellation

You can cancel an order free of charge until it has been handed to the carrier. After that, the order can no longer be cancelled; please contact us and we will help where we can. Shipping charges already paid for a shipped order are not refundable.

5. How to send a return

Please contact us first and wait for our confirmation before sending anything back. Returns that arrive without prior approval may not be accepted. Send approved returns to: TP Plastic USA
2001 S Susan Street, Santa Ana, CA 92704 We recommend an insured, trackable shipping service. Refunds are issued after we receive and check the returned items.

6. Refunds

Approved refunds go back to the original payment method. Card refunds usually appear within 5–10 business days, depending on your bank. Zelle and bank-transfer payments are refunded to the account that sent the payment. See our Payment Policy for details.

7. Contact us

Questions about a return? Call +1 (818) 914-0351 or +1 (949) 886-5288, or email info@truongphuocplastic.com, Monday to Friday, 9:00 AM to 5:00 PM Pacific Time.